Product Return or Change
Product Return or Change
Our top priority is to be completely satisfied
with your online shopping experience. However, if you are not satisfied with
your purchase and want to get a refund or even return the product, please check
the details in the following return policies.
Contact us within 14 days after
receiving the product
We only accept refund requests made within 14
days from the day the customer signs the package receipt, according to the
courier company responsible for delivering the parcel. It is therefore very
important that the dress or the ordered product is checked and tried as soon as
possible. If you are not satisfied with the product, please do not hesitate to
contact our customer service team via email at sales@maziona.com , and let us know your order number and problems you may have.
It would be better if you could take some
pictures to show all the problems you encountered. Please note that you do not
need to ship the dress within 14 days. Our customer service team informs
customers of the address to return the product to after approval of the
customer's return request. Then, the customer can ship it back to the company.
Goods returned must be within the
conditions described below
If the customer wants to return dresses, shoes
or other accessories, please make sure they are in their original condition -
and that they are not worn, washed or changed. Also, the customer must make sure
they are not damaged, but clean and lint-free, and the purchase tag is not
removed from it.
After receiving the complaint from the
customer, our customer service team will try to find a solution with the
customer, taking into account that the return request will meet at least one of
the following cases:
1.
The product is defective, damaged or sent by mistake
When requesting refund, please provide our
customer service team with photos and detailed description that clearly
illustrates the problem with the products. If you believe that your requested
items have been damaged or lost during shipping, the customer service team also
needs photos showing the damaged packages and evidence of damage or documents
of loss from the shipping company in order to handle the order and refund you.
2.
Complaints related to measurements - different size by more than
one inch
Due to the nature of the different materials, a
1 inch / 2.54 cm extension is allowed for both standard size dresses and custom
sized dresses. Our tailors also make all the dresses with extra fabric in the
sewing parts to allow for minor modifications of the size easily. If the
measurement differences in the dress are more than 1 inch / 2.54 cm, or shoe
measurement differences are more than 0.5 cm for length or 0.2 cm for the size,
please just contact our customer service team to find a solution. If the customer
chooses a wrong size, the return request will not be accepted. If the customer
wishes to replace the size, he or she will be required to pay the freight cost
back and forth. So please be careful when choosing the sizes by referring to
the chart of measurements at the following address: …………………………….
3.
Problems with colors – (NOT including colors caused by screen color
differences)
Computer Screen Settings may alter the color of
the images displayed on Maziona.com.
A simple color mismatch between the actual color of the object and the color
displayed on the screen may not mean that the item is defective or has been
replaced. However, if you are sure that you have received your order in the
wrong color, please contact us and we are always happy to help you resolve any
issues faced by our customers. If you want to know if the color you chose is
what you expect or not, we suggest that you request color samples first.
4.
Products that cannot be returned or replaced
Some personal objects, such as earrings
(including jewelry sets with earrings), personal care items (and underwear,
etc.) cannot be returned or replaced for health reasons.
The customer must re-ship the product within 7
days after our customer service team provides a return shipping address.
Once the customer service team approves the
customer's return request, we will send an email with information, such as the
return shipping address, which will guide you to where the product will be
shipped. The shipment of the product must then be considered within 7 days.
Please note that the customer bears the costs of return shipping. After
shipping the product to the customer, please send an e-mail to sales@maziona.com to let us know which shipping company and the tracking
number.
After receiving and checking the product, the
customer will receive a refund.
After receiving the product and checking it by our
team, the customer will get a refund within 3 to 5 business days. Once the
return of our product and checking are confirmed, please wait for up to 5
business days until the money is refunded to your account.
Normally, shipping costs are not refunded.
The shipping cost (not the selling price) is
collected by the shipping company that takes charge of delivering the products.
Thus, the shipping charges is not refunded when the return request is accepted.
Refund requests are not accepted without the
approval of the customer service team
Returns will not be accepted without prior
approval from our customer service team. Please contact us first and ship the
dress after the return request is approved.
Disclaimer in the event of an
emergency
Our return requests do not include product
hindrances or prevention caused by unexpected political or economic events or
generally due to force majeure or natural disaster such as earthquakes,
hurricanes, floods, volcanoes, etc.
Order cancellation
You can cancel your order only within the first
6 hours of the order processing, after which it will be very difficult to
accept the order cancellation because the product is already in the shipping
company and in its way to the customer. Please, keep in mind that canceling the
order should be within the first 6 hours after the purchase.